general FAQs


Can I charge Lithium batteries with a NiCad charger?

Only a Lithium-ion charger can be used to charge Lithium-ion batteries. You can purchase our RYOBI 18V ONE+ Lithium-Ion Upgrade Kit Here.

What is a 'Hybrid' product?

A Hybrid product is one than can run off a battery OR an extension cord plugged into an outlet.

Where can I find and purchase replacement parts?

Replacement parts can be ordered by calling RYOBI Customer Service at 1-800-525-2579.

Where can I show off some of the projects I've done with my RYOBI tools?

Check out RYOBI Nation! It's the Official Project Sharing Community of RYOBI Tools. We have more than 2,0000 members-only projects and exclusive celebrity How-To projects to learn from!

What is the warranty for RYOBI Outdoor Products?

RYOBI 18V outdoor products have a limited 3-year warranty. RYOBI 40V outdoor products have a limited 5-year warranty. RYOBI gas powered products have a limited 2-year warranty For more information, contact 1-800-860-4050 or visit www.ryobitools.ca

 

What is the warranty for RYOBI Power Tools?

All RYOBI Portable Power Tools and Bench/Stationary tools purchased on or after JANUARY 1, 2011 are covered by this 3-year warranty. Please retain your receipt as proof of purchase for use of the warranty.

Can batteries be purchased separately from RYOBI tools?

 

Yes! Visit your local Home Depot or visit HomeDepot.ca to purchase additional Ryobi 18V or 40V batteries.

How can I get service on my RYOBI tool(s)?

For all RYOBI tools you can call or go to your local service center for parts and/or service. You Can find near by service centers on www.ryobitools.ca. For additional information Call: RYOBI Power Tools 1-(800)-525-2579 or RYOBI outdoor products 1-(800)-860-4050.

Will all 18v batteries work with all 18v tools?

Yes, with the exception of Lithium-ion batteries. These batteries will not charge on Ni-cad chargers.

Are RYOBI tools right for me?

As one of the world's largest and most innovative power tool manufacturers, RYOBI specializes in making pro-featured power tools truly affordable. That is why RYOBI is the brand of choice for millions of homeowners, woodworkers, hobbyists, craftspeople, and value-conscious contractors. We have built our reputation by manufacturing power tools that increase your purchasing power and expand your capabilities. Today, RYOBI offers you more pro feature, affordable tools than ever, backed with a 3-Year limited warranty for 18V, and a 5-Year limited warranty for our 40V collection. We're proud to sell our tools exclusively through The Home Depot, where the values are unbeatable, the staff is knowledgeable and friendly - and you're just steps away from everything else you need to enjoy your RYOBI tools to the fullest.

How long is my battery under warranty?

Your RYOBI battery is covered under a 3-year limited warranty. Keep your receipt and share the information found on your receipt with our customer service team if you ever need assistance. Call our battery replacement hotline at 877-655-5250 with any battery issues and they will be able to assist you. 

 

Where can I find the model number and serial number of my Outdoor Product?

Information on your RYOBI product can be found on the black label located directly on your tool. Your serial number can be found on this label and may begin with CS, OA etc. Your model number will either begin with a RY or a P or AC (accessory).

Where can I find more information about upcoming RYOBI Promotions?

All new RYOBI promotions will be advertised www.ryobitools.ca and on our Facebook page (@ryobicanada). You can also join our email list to be the first to know when new promotions begin.

 

Can I use my 18v battery right after I purchase it?

RYOBI 18v batteries come partially charged but should be charged fully before using them in any RYOBI 18v tool.

I have a technical question about my RYOBI tool, who should I talk to?
You should reach out to your closest RYOBI service center. If you do not live near a service center you can call our customer service line at 1-(800)-860-4050 for outdoor products or 1-(800)-525-2579 for power tools related questions.

What are the hours of operation for your repair centers?

Most RYOBI repair centres are third party partners of RYOBI and usually operate between 8am and 5pm unless noted otherwise. For more information contact your nearest service centre or visit www.ryobitools.ca.